Clear ERP Help Desk Support Agent
- Takapuna, Auckland
- Permanent - Full Time
Excellent opportunity to apply your proven Clear ERP Help Desk experience and expertise in this NZ owned and operated business with their Head Office based in Takapuna. They are the largest independent group in New Zealand, supplying businesses with everything they need for their workplace. They have 27 retail distributors throughout New Zealand from Northland to the deep of the South Island.
In this company the culture is second to none; they are a close-knit team delivering exceptional results, extremely stable with continuous record profitability year on year, very low staff turnover because it is a great place to work, management lead by example and truly care about their staff.
Your role will be to manage the Clear ERP Help Desk enquiries to meet the expectations of the Service Level Agreement within the dealership network. Investigate and resolution of Level 1 and Level 2 problems and escalation of Level 3 problems. Key duties and responsibilities will incorporate:
- Ensure all support calls are logged and a priority has been allocated
- Ensure all Level 1 and Level 2 support calls are resolved timely
- Ensure all calls are followed up with the user before calls are closed
- Support the day-to-day operations of the National Support Office IT Help desk
- Clear installations and rollouts as required
- Trouble shoot and problem solve
- Prepare monthly reports of help desk performance
- Maintain user access, providing appropriate access levels and rights for systems servers, workstations, e-mail users
To be successful in this role of Clear ERP Help Desk Support Agent we are seeking the following skills, experience, and qualities:
- ERP experience in Level 2 IT and Help Desk
- Good working knowledge of Hardware/Software (Microsoft products)
- Clear and concise communication skills with the ability to interface effectively with internal and external customers
- Knowledge of VPN & RDP connections
- Self-motivated and goal oriented
- Ability to organise priorities and effectively manage own time
- Demonstrate a logical approach to problem solving
- Team oriented
- Works with accuracy and care
Great opportunity to further advance your Clear ERP Help Desk career working in a great team culture. Apply now!
Email your Curriculum Vitae to [email protected] NOW!! For other exciting opportunities, check out our website – www.cavanagh.co.nz
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